Do you offer both in‑stock designs and custom apparel?

Yes! We carry a wide selection of in‑stock designs ready to ship, and we also create fully custom apparel tailored to your vision.

What types of products do you offer?

We offer T‑shirts, hoodies, hats, jerseys, workwear, team apparel, event shirts, and more. Custom items can be made on a wide range of garments and materials.

How do I place an order?

You can order in‑stock designs directly through our website. For custom orders, simply submit your request through our custom order form or contact us directly with your artwork or idea.

Is there a minimum order quantity?

No minimum for most items. Some specialty products may require a small minimum.

Can you help me create a custom design?

Absolutely. We can bring your idea to life — whether you have a full concept or just a rough sketch.

What file types do you accept for custom artwork?

We accept PNG, JPG, SVG, PDF, AI, and EPS files. High‑resolution or vector files are preferred for best print quality. 

Can I use copyrighted images or logos?

We can only print artwork you own or have permission to use. If you’re unsure, we can help guide you.

Do you digitize artwork?

Yes. All embroidery requires digitizing — converting your design into stitch format. We offer digitizing services and will provide a preview before production.

Can you match specific thread colors?

Absolutely. We offer a wide range of thread colors and can match most Pantone shades upon request.

What printing methods do you use?

Depending on the project, we offer direct‑to‑film (DTF), embroidery, vinyl, and sublimation.

How long does production take?

In‑stock items typically ship within 1–3 business days.
Custom orders vary based on complexity and quantity, but most are completed within 7–14 business days.

Do you offer samples or proofs?

Yes. We provide a digital proof of your embroidered/printed design for approval before production begins.

Can I get a sample before placing a large order?

Yes — sample options are available for most custom projects. Contact us for details.

Do you ship nationwide?

Yes, we ship anywhere in the U.S. Shipping rates are calculated at checkout.

Do you offer local pickup?

If you're nearby, we offer local pickup at our shop. You’ll receive a notification when your order is ready.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email or text.

How is embroidery pricing determined?

Pricing depends on:

• Stitch count

• Number of items

• Type of garment

• Digitizing requirements

• Any special requests

We provide clear quotes before starting any order.

Do you charge a digitizing fee?

A one‑time digitizing fee may apply for new designs. Once your design is digitized, you won’t pay this fee again for future orders.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

What is your return policy?

In‑stock items can be returned within 15 days if unworn and unused.

Because custom items are made specifically for you, they are non‑returnable. However, if there is an error on our end, we will replace or correct the item at no cost.

What if my item arrives damaged?

Contact us within 48 hours with photos, and we’ll make it right.

How can I reach you?

You can contact us via email, phone, or through our website’s contact form. We typically respond within 24 hours.

Do you offer rush orders?

Yes, rush options are available depending on our production schedule. Contact us for availability.